Returns & Exchanges

Can I return my item for a refund or exchange?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund.

How long after purchase can I make a return?

Returned items must be received within 14-days of receipt.

How to make a return:

  1. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition – this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original hygienic seals attached.
  2. Please fill-in and include the returns form (found on the reverse side of your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible.
    If this is not present, a written note with all your details will suffice!
  3. We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

The return address is:

TheDollySwim

c/o Nadiye Borancic

Amalienstraße 28

90763 Fürth

Germany

Can I get my shipping fees back?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable.

I returned an item and it was incorrectly refunded or replaced.

We’re really sorry if we’ve made a mistake with your exchange/refund.

Do I have to pay for return postage?

Unfortunately we’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.