• Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered to the following countries: Argentina, Belgium, Brazil, Bulgaria, Canada, Chile, Denmark, Germany, Estonia, Finland, France, Greece, Holland, Italy, Ireland, Iceland, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Austria, Peru, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Venezuela, United Kingdom (UK), United States of America (USA), Cyprus

Dispatch costs (inclusive of legally applicable VAT)

  • Germany – 4,99 EUR
  • Argentina, Belgium, Brazil, Bulgaria, Canada, Chile, Denmark, Germany, Estonia, Finland, France, Greece, Holland, Italy, Ireland, Iceland, Croatia, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Austria, Peru, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Venezuela, United Kingdom (UK), United States of America (USA), Cyprus – 9,90 EUR

 

  •  Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 – 4  days, for deliveries abroad within 5 – 14 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

 

  • Terms of payment

For domestic deliveries (Germany) the following payment options are available:

–  Prepayment via transfer
–  Payment via PayPal

In case of deliveries to a foreign country, you have the following payment options:

–  Prepayment via transfer
–  Payment via PayPal

In case of questions, please contact us at the contact details mentioned in the Legal Notice.

 

  • Where is my order?

If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! We’re doing our best to ship your package as fast as possible! If your order has still not arrived on or before the expected delivery date provided then please track your order for more Information.

 

  • Will I be charged customs and import duties?

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to incur any import duties or fees in most countries.

However, if your parcel does incur customs taxes or duty it’s entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you’re not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to The DollySwim. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.